Privacy Policy

This Privacy Policy explains how Leygen ("we", "us", or "our") collects, uses, and protects your information when you visit leygen.com or engage our services. We are committed to transparency and to giving you control over your data.

1. Information We Collect

Information you provide directly

• Contact information — name, email address, phone number, and company name when you book a call, fill out a form, or email us.
• Booking details — preferred meeting times and any notes you share when scheduling through Calendly.
• Project information — business processes, current tools, and goals you share during consultations or onboarding.
• Communications — the contents of emails, WhatsApp messages, and meeting notes you exchange with us.

Information collected automatically

• Technical data — IP address, browser type, device information, and operating system.
• Usage data — pages visited, time on page, referral source, and general interaction patterns.
• Cookies and similar technologies — see our Cookie Policy for details.

2. How We Use Your Information

• To respond to your inquiries and provide the services you request.
• To schedule and conduct consultation calls.
• To send you project updates, invoices, and related service communications.
• To improve our website, services, and client experience.
• To detect, prevent, and address technical issues or fraud.
• To comply with legal obligations.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data under the following legal bases:

• Consent — when you provide information voluntarily (e.g., booking a call).
• Contractual necessity — to deliver services you've engaged us for.
• Legitimate interests — to improve our services and protect against fraud.
• Legal obligation — to comply with applicable laws and regulations.

4. Data Sharing

We do not sell, rent, or trade your personal information. We share data only with:

• Service providers — Calendly (scheduling), email providers, hosting, and analytics tools that help us operate. These providers process data on our behalf under written agreements.
• Legal authorities — if required by law, court order, or to protect our rights and safety.
• Business successors — in the event of a merger, acquisition, or asset sale, information may be transferred subject to continued protection under this policy.

5. International Data Transfers

Your information may be processed in countries other than your own, including the United States and Pakistan. Where required, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Lead inquiries — retained for up to 24 months after last contact.
• Active client data — retained for the duration of engagement plus 7 years for tax/legal compliance.
• Website analytics — aggregated and anonymized after 14 months.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your personal data ("right to be forgotten").
• Restriction — request that we limit processing of your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.
• Withdrawal of consent — withdraw consent at any time without affecting prior processing.

To exercise any of these rights, email hello@leygen.com. We respond within 30 days.

8. Security

We implement industry-standard technical and organizational measures to protect your data, including TLS encryption in transit, encrypted storage at rest, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe we have collected such data, please contact us for prompt deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date above. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: hello@leygen.com
• WhatsApp: +92 370 0166506